Glen Discovery Ltd is an independent distributor of Bioflow Ltd (formerly Ecoflow plc). All refunds, warranties and guarantees have to be dealt with by Glen Discovery Ltd. There is no commercial relationship between the end customer and Bioflow Ltd.
7 Day refund.
Any product can be returned unused and in its original packing to Glen Discovery Ltd along with proof of purchase provided the customer returns the goods in good condition to Glen Discovery within 7 working days of receipt. A full refund less a charge for p&p will be given within a maximum of 30 days from receipt of the returned goods.We will not reimburse the cost of returning the goods to Glen Discovery Ltd. Consumer Contracts Regulations 2014
90 day - money back performance guarantee.
Bioflow Magnotherapy. These products on this
site carry a no-argument 90 day money back guarantee. If, at
up to 90 days after the date of the purchase invoice, you are
not satisfied with your purchase
we will refund the cost of that product to you upon its return
to us with
its original packaging and proof of purchase. In the case of
a charge of 15% of RRP** will be deducted. A charge for
postage will also be deducted. In the UK, the p&p charge will be £3
(which may have been extra or included in my price), or the actual
carriage cost, if greater. For overseas post this will be the amount
invoiced for carriage or the actual carriage cost, if greater.
12 month faulty parts and workmanship guarantee.
Faulty parts and workmanship, subject to normal conditions of use. For Bioflow Magnotherapy; Any of these can be returned to the distributor for examination by Bioflow Ltd within 12 months of purchase with proof of purchase. If found to be faulty they will be replaced free of charge and postage. If the customer wishes a different product it can be exchanged subject to a 15% of RRP** discount. This warranty does NOT apply to consumable products..
Magnetic Properties (all products)
If at any time, the customer feels that the power of the magnets has lessened, they can be returned for testing. If Bioflow Ltd agree the product will be replaced free of charge and carriage.
Bioflow customer loyalty scheme - this scheme was ended by Bioflow Ltd in 2010.
Glen Discovery Ltd will fully comply with or exceed the provisions of the
Consumer Contracts Regulations 2014. The regulations may be viewed by clicking on the link provided.
The above terms may exceed the provisions of the regulations and are guaranteed
by Bioflow ltd in the UK. In any event, the gurantees set out here do not affect
your statutory rights as a consumer.
If you have any questions, please contact firstname.lastname@example.org
Write to Peter Lawrie, Glen Discovery Ltd, 6 The Esplanade, Broughty Ferry, Dundee DD5 2EL, Scotland.
Telephone +44 (0)1382 860992. or mobile +44 (0)7961 488 547.
** RRP is the recommended retail price as listed on the Bioflow website http://www.bioflow.co.uk