Warranty Terms

Glen Discovery Ltd is an independent distributor of Bioflow Ltd (formerly Ecoflow plc). All refunds, warranties and guarantees have to be dealt with by Glen Discovery Ltd. There is no commercial relationship between the end customer and Bioflow Ltd.

7 Day refund. 

Any product can be returned unused and in its original packing to Glen Discovery Ltd along with proof of purchase provided the customer returns the goods in good condition to Glen Discovery within 7 working days of receipt. A full refund less a charge for p&p will be given within a maximum of 30 days from receipt of the returned goods.We will not reimburse the cost of returning the goods to Glen Discovery Ltd. Consumer Contracts Regulations 2014


 90 day - money back performance guarantee.

Bioflow Magnotherapy. These products on this site carry a no-argument 90 day money back guarantee. If, at any point up to 90 days after the date of the purchase invoice, you are not satisfied with your purchase we will refund the cost of that product to you upon its return to us with its original packaging and proof of purchase. In the case of these products a charge of 15% of RRP** will be deducted. A charge for postage will also be deducted. In the UK, the p&p charge will be £3 (which may have been extra or included in my price), or the actual carriage cost, if greater. For overseas post this will be the amount invoiced for carriage or the actual carriage cost, if greater.

  12 month faulty parts and workmanship guarantee. 

Faulty parts and workmanship, subject to normal conditions of use. For Bioflow Magnotherapy; Any of these can be returned to the distributor for examination by Bioflow Ltd within 12 months of purchase with proof of purchase. If found to be faulty they will be replaced free of charge and postage. If the customer wishes a different product it can be exchanged subject to a 15% of RRP** discount. This warranty does NOT apply to consumable products..



Magnetic Properties (all products)

If at any time, the customer feels that the power of the magnets has lessened, they can be returned for testing. If Bioflow Ltd agree the product will be replaced free of charge and carriage.


Bioflow customer loyalty scheme - this scheme was ended by Bioflow Ltd in 2010.

Glen Discovery Ltd will fully comply with or exceed the provisions of the Consumer Contracts Regulations 2014. The regulations may be viewed by clicking on the link provided. The above terms may exceed the provisions of the regulations and are guaranteed by Bioflow ltd in the UK. In any event, the gurantees set out here do not affect your statutory rights as a consumer.

If you have any questions, please contact sales@glendiscovery.co.uk
Write to Peter Lawrie, Glen Discovery Ltd, 6 The Esplanade, Broughty Ferry, Dundee DD5 2EL, Scotland.
Telephone +44 (0)1382 860992. or mobile +44 (0)7961 488 547.

** RRP is the recommended retail price as listed on the Bioflow website http://www.bioflow.co.uk

This website is produced and maintained by an Independent Distributor of Bioflow Ltd. It is not nor has it any connection with the home page or other official website pages of Bioflow Ltd. All claims on this site are made by Glen Discovery Ltd as an independent distributor and Bioflow Ltd. accepts no responsibility for the content of any such claims made in relation to Bioflow Ltd, or its products.