Our Terms of business are set out below. If in any doubt, please call +44 (0)7961 488547 or +44 (0)1382 860992 or +44 (0)1382 860956.
Glen Discovery Ltd is a limited company registered in Scotland, no 254794.
Contact by post, Peter Lawrie, 6 The Esplanade, Broughty Ferry, Dundee, DD5 2EL, Scotland.
Payments may be made by Mastercard, VISA credit or
debit, Maestro, American Express, PayPal
All payments are processed using the SagePay secure servers.
Prices are in Pounds sterling, US dollars and Euros. You can purchase in US dollars and Euros as well as Sterling. To change currency,select on left of top line.
Prices are shown with and without Value Added Tax (VAT).
For sales within the EU, (xxcluding Channels Islands) VAT at 20% will be added.
For sales outside the EU, no VAT will be added. Your country will determine VAT.
Charges for post and packing are usually at cost including VAT by Royal Mail 1st class in the UK, £10 inc VAT in the EU, £14 to all other countries.
Shipments to the Channel Islands will exclude VAT and have a £8.33 post and packing charge(subject to refund of excess)
Most shipments outside the UK include a charge for insurance and international signed-for delivery. We undertake to ship worldwide, subject to checks.
If you wish to pay by cheque, please arrange this with me first. RRP applies and only sterling cheques are accepted. Please make your cheque out to Peter Lawrie.
Glen Discovery Ltd does not at any time obtain or store your credit card details or PayPal information.
Customer names and addresses will be recorded by us solely for accounting purposes. We guarantee not to pass this information on to a third party.
Orders received by us before noon, will be shipped the same day, but in most cases shipment will be made the following day by the quickest possible means.
In the UK, an order received on Monday afternoon or evening should be delivered to the customer by Wednesday.
We undertake to ship to most overseas destinations using the appropriate airmail service. For most countries this should not take more than 5-6 working days.
List prices (RRP) are the UK recommended prices including tax, which may differ from the prices offered by distributors in other countries.
If the goods are not to your satisfaction they should be returned to us within 7 days for a full refund. If used they will be subject to the 90-day warranty procedure
Bioflow products have an 85% warranty refund if returned to us within 90 days.